Respond: The amount you plan in advance depends on what time of year you want to travel and how much time you have. If your heart is set on a particular itinerary, it is best to plan as far in advance as possible, particularly if you are traveling during the busy holiday, spring break, or summer seasons. Many customers book tours over a year in advance because they prefer the higher-class cabins that sell out rather quickly. However, if you like to travel on a whim, last-minute bookings offer great bargains—just don't expect to get the best accommodations.

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Respond: All tours are quoted in USD per person based on the private party of 2 people or 3-5 people, and so on for your group only, there are no others tourists on tour. You have a private tour guide and driver. This is a private journey so you enjoy the flexibility, privacy, exclusive and personalized service and you can choose the departure dates at your most convenience. Your chosen tour is private, and our luxury tour can be customized to suit your interests, energy and schedules.

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Respond: Virtually all cruises/air-craft and hotels have smoking and non-smoking sections. If we are well noticed in email or reservation form, the selection of non-smoking suppliers will be accompanied in your tours.

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Respond: Absolutely yes! All you need to do is make our request must be informed in advance, we are happy to adjust and notice to all suppliers accordingly

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Respond: Yes, most of accommodation (hotels/resort/cruise) can accommodate groups, weddings, and other special-occasion travel. You may wish to work with our consultants to coordinate complicated arrangements. Please contact us for further information.

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Respond: No, you do not have to share a cabin/room with anyone. However, hotel rooms/cruise cabin prices are determined by "double occupancy." In other words, you will be paying extra to have your own room. The good news is that some hotels/cruises offer lower singles rates. Check with us for more information.

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Respond: Absolutely! We will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion. Your birthday or anniversary can be more festive with champagne, flowers, canapes, wine or cheese. You can even arrange for a special private party. All you have to do is advise us in advance.

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Respond: Most of our tour is free and relax, informal and comfortable clothes are okay. From Oct – Mar annually, the weather is rather cold down then warm clothes should be brought with
However, please note that, our tours may take you to some religious and worshipping places, in order to express respectfulness to those places, long sleeve T-shirts, long pans and long skirts are highly recommended or even compulsory in some cases. You will be noticed in advance by tour guide during traveling on trip

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Respond: In hotel, it is okay. But often require an extra bed with extra charged
In cruise, it is not. A cabin accommodate max 2 adults, children above 12 are treated as adult and could not share the same cabin. In that case, we will try to manage two cabins next door.

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Respond: Yes, we are a friendly children company, children enjoy discount from us. The discount based on the hotel/cruise policy and sharing existing bed with parents, normally:

+ Under 2 years old: no charge
+ 3-6 years old: 50% charge
+ 7-12 years old: 75% charge

For airline tickets booking (Vietnam Airlines): 2 years old and under: 10% fare, from 3 years old to under 12: 75% fare

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Respond: Tipping is a matter of individual preference.
Extending a gratuity to crew members, your guide or driver is strictly optional; however, in some countries, these personnel may anticipate that if you were pleased with their services, you will reward them in a monetary way.
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Respond: First of all, you will receive an e-mail confirmation of booking your tour online.
Second, a customer service representative will send you an electronic invoice altogether with a voucher to make sure that your booking is definitely secured with us.

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Respond: Yes. Please note that the tour documents and any e-mail correspondence will be sent to the address listed in the billing information section. If you wish to have the tickets sent elsewhere, please call us and we will be happy to assist.
If you are booking a tour online for another individual, please make sure you have the legal names and birthdates prior to beginning the online booking process. This will help you avoid any name change fees that may be imposed by the airline, hotel booking ect to correct the error later.

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Respond: Making an online reservation with www.holidayindochina.com is easy.
Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card number.
As soon as we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all requests within 24 hours.
Making a reservation through www.holidayindochina.com requires payment with a credit card.

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Respond: Final payments are due 45 days prior to travel. Your e-mail confirmation and the invoice you will receive in the mail will indicate the actual final payment date for your trip. We will contact you prior to the final payment date as a reminder. Regardless of booking made within 30 days, Full payment shall be required.

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Respond: You can always put your deposit on one credit card and make final payment with a different credit card. If you want to put either the deposit or final payment on more than one card, you would need to call us and we will be happy to process the payment on more than one card.

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Respond: There could be several reasons. The most common mistake is just accidentally entering the wrong numbers or expiration date. Double check for accuracy and try again. Second, make sure the billing address for the card matches the one you've entered on the website. Third, some banks set maximum spend limits for a single transaction. You may need to check with your bank to get approval for the purchase amount in advance.
To get support for Online payment, feel free to contact us: sales@holidayindochina.com or support@onepay.com

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Respond: A debit card is acceptable however often has some restrictions. You may be asked to notify your bank to get them to approve the amount of purchase.

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Respond: It is safe to use your credit card to book your cruise. We maintain the appropriate Secure Sockets Layer (SSL) encryption technology. In addition, your personal information is not shared with outside third parties; you, yourself, input the card information which is automatically encoded in Online Payment gateway system. That means no one, even us, know your card number and information.
Payment step-by-step instruction, click here!

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Respond: Professionally, it's safe to book with HolidayIndochina.com as well as our other network-sales sites. We are insured and bonded and are a member of the Tourism Authority in almost countries in South East Asia and we are happy to provide references upon request. 

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Respond: Yes. Holiday Indochina in cooperate with Nigas group – A logistic cooperation of Vietnam Airlines company offers tourists fast track services to shorten the waiting time at airport. The fast track service is quoted upon request.  Close

Respond: You must obtain a Vietnamese visa prior to entry. A tourist visa for Vietnam can be obtained from any Vietnam Embassy or consulate office world wide. Visas are valid for 30 days and can be extended through our head office in Vietnam.
For a Cambodia visa, you can get it upon arrival without pre-arrangements; you need 20 USD and 2 pictures per person. Expect 15 minutes for processing it at the airport.
For Laos visa, you get it upon arrival without pre-arrangement; you need 30 USD and 2 pictures per person. Expect 15 minutes for processing it at the airport.
Getting Visa On Arrival to Vietnam is difficult for you but it is easy for us at Holiday Indochina Co., Ltd.
I can arrange for your visa upon arrival to Vietnam. I can apply for you to get a visa upon arrival at Tan Son Nhat Airport, Ho Chi Minh City, at Danang airport or Noi Bai international airport, Hanoi. The visa is processed by us. An urgent visa upon arrival (3 days before arrival) costs $75 USD and a normal one, $50. Both require two passport sized photos.
Please provide the following information for me to apply for your visa.

1) Full name on passport
2) Passport number
3) Date of birth 4) Nationality
5) Date of arrival
6) Flight number and time
7) Fax number where we can fax you or your email address.

If I receive the above information, I will process the visa within 3 working days. Upon receiving the pre-approved visa, I will send it to you right away. Kindly print it out and show it when needed.
Upon arrival at Vietnam's airport, expect to fill out a simple form. Kindly prepare two photos, $25 for stamp fees per person and 15 minutes waiting time.
Be advised that we process visa on arrival for our in house guests only. Do not contact us if you only desire visa service.

Please make sure that you have your passport and your passport is still valid for six months and contains two white pages. If you book services with Holiday Indochna, I offer you this complimentary Visa Approved Letter for picking up visa on arrival for all Holiday Indochina Company’s in house guests. Kindly contact our travel advisor if want this free visa service upon your booking has been confirmed

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Respond: Visitors must obtain visa prior to entry. A tourist visa for Vietnam can be obtained from any Vietnam Embassy or consulate office world wide. Visas are valid for 30 days and can be extended through our head office in Vietnam.
For Cambodia Visa, you get it on arrival without pre-arrangement; you need 20 USD and 2 pictures each person and expect 15 minutes for processing it at the airport. Easy and recommended.
For Laos Visa, you get it on arrival without pre-arrangement; you need 30 USD and 2 pictures each person and expect 15 minutes for processing it at the airport. Easy and recommended.

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